EDUCATION SERVICES        STRATEGIC CONSULTING

As bankers, we work in a world that is fast-paced and ever-changing. New rules and regulations are written as fast as the old ones are rewritten. As our customers, you deal with many of the same issues, and staying on top of it all can be a tedious and frustrating process. UMB Consulting Services, Inc. understands the challenges of keeping up with this changing environment and is committed to helping you and your institution stay on top of the changes affecting our business community.

UMB Consulting Services provides unparalleled customer experiences in professional education services and executive level strategic consulting.

Our clients enjoy both online education, where they manage the courses for their associates, as well as regional workshops, designed to have a realistic and practical approach.

Our professional education services help our customers in the areas of: Compliance Education, Operations, Customer Service, Sales Skills, and Business Planning.

All Education and Support Services are designed and focused in order that bank leadership may observe both short-term and long-term financial results.

Education Services are a true partnership with our customers for success in each of the following steps:

• Assessing Educational and Organizational Needs
• Creating a Development Plan
• Providing Quality Solutions and Alternatives
• Tracking Performance and Activity
• Coaching and Providing Feedback

Our Members Only clients are provided with continuous customer support via informative timely newsletters, online, regional and in-house educational solutions, and an e-mail forum for addressing management questions.